I signed up for a class that teaches you how to complete the IRS 1023 form for a Non-Profit Corporation. The class was a $1200 webinar online. The day of the webinar, I called because I could not log in and they said that I was not registered, they didn't have any record of my payment. Yet my credit card was charged several weeks prior.
I did not get through to anyone who would let me into the webinar after several calls to try. The lady who I was supposed to call if something did go wrong was unavailable and no one could find her. Then after my frustration level was already to the max and I could not get logged into the webinar, my father, who is at home on a feeding tube in bed with advanced Parkinson's disease, had his feeding tube come out of his stomach when the nurse was bathing him and I had to immediately dial 911 and get the ambulance to take him to the hospital to put a new tube directly into his stomach. I had to put an emergency tube in myself until we got to the hospital.
When I tried to call them back the next day, they said there were no refunds if I couldn't make the webinar, not even because of an emergency. They wouldn't let me into the webinar because they said they had no record of me paying when I tried to log in.
I contacted the company several times prior to this when I purchased the Corporation Kit from them and every time I called, no one seemed to know what was going on and there was major disorganization, their staff had a high turnover rate and it was just a confusing mess every time I called. So I had a bad taste in my mouth by the time this situation occurred.
So, they did not let me re-schedule the event for another time, instead, they put me into another program which was completely unrelated and I didn't want. And frankly was worthless, rambling talk about he same thing over and over week after week. No real content.
The bottom line, I paid for a product and they didn't let me into the webinar because of THEIR disorganization and then they blamed it on my not attending because of my emergency.
This company is very disorganized and buyer beware, NEVER BUY AN ONLINE WEBINAR, if ANYTHING goes wrong, (audio or video problems) tough luck, they will not refund you, even if THEY can't find the fact that you paid. Their disorganization cost me $1200.
I paid well in advance for this and by the time the webinar time arrived, it was too late to dispute it on my credit card. Again, buyer beware, NEVER PAY FOR SOMETHING EARLY, you can't dispute it on your card later.
I will never use this company again. They cannot stand by their product or their name. Ray Reynolds, shame on you.
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