Usacomplaints.com » Education & Science » Complaint / Review: Kaplan University - Great education, TERRIBLE student accounts department. #425460

Complaint / Review
Kaplan University
Great education, TERRIBLE student accounts department

I began Kaplan's MBA program in August. I had been thrilled regarding the importance program I selected, it had been unlike every other college's plan. Our admissions consultant was acutely mindful (although not manipulative like some have stated) and Kaplan was among the proposed colleges from my organization who'd be reimbursing me for a lot of the expense.

The program itself I Have discovered to become appropriately difficult. I'm I Have discovered a good deal through the program conversations. Many teachers I Have discovered to become reasonable, but I've had a couple of that I'm weren't properly giving Kaplan's guidelines. I actually donot experience any course is a waste of period and also have absolutely acquired plenty of great info that I utilize daily in my own work.

Our main criticism, and its own large enough I have a problem with suggesting Kaplan to buddies, is coping with various employees in the college. Our academic consultant is missing about 95% of times. Ignorning telephone calls and emails. Randomly she will deliver a "best of luck this phrase" e-mail or abandon an identical concept. But she never reacts to my demands to her.

Worse than that, is coping with the Student Accounts department. Our organization is reimbursing me for many expenses related to my plan. After I began at Kaplan I had been informed I really could be charged per phrase, instead of by month - which I really could have my tuition delayed before end-of each term so the time taken between producing my cost and getting the compensation from my organization was really small. Well, my payment maintained finding changed to regular (against my demand/desires and without my understanding) and also the tuition deferment held melting off my bill. This results in 2-6 calls each day from Kaplan having a registered communication about "fulfilling my academic commitment". After I reply and "remain on the point" to talk to a realtor I usually get disconnected. After I attempt to CONTACT the student balances figures immediate, I seldom obtain a live person. About the exceptional event I ACTUALLY DO obtain a live individual - the moment I clarify that I have to be charged per phrase since it makes it easier for me personally to document my compensation demand - I get transferred to somebody running a business matters who never returns my phone. Therefore, I usually invest 2-3 months of each month delivering recurring emails to student balances to fix their strange billing mistakes. And also to be obvious - I'm-not a deadbeat. I long quit about the tuition deferment efforts. Within 1-2 times of every conditions costs being put on my bill - I create the cost. Nevertheless - these quantities vary from whichever mythical cost strategy pupil balances has me on - so that they proceed to report me as overdue despite the fact that my balance is $0 for several but about 2 times of each phrase. The only real individual who actually DOES react to my calls and e-mails may be the educational funding official designated in my experience - that we hardly understand since I have do not UTILIZE educational funding - who informs me she's attempted to alter my consideration to per phrase payment numerous occasions and somebody in pupil balances usually changes it back. I am presently in my own second-to last course and cannot DELAY to complete just-so I-donot need to cope with these absurd payment issues any more.


Offender: Kaplan University

Country: USA

Category: Education & Science

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