I enrolled at the Phoenix in July. I was a new mom and looking to continue my education while on maternity leave. I emailed them my some questions. I got a response in about 5 mintutes... By phone. The man who called me was James Evans. I got a big speech about how they would support me. Asked me if I would need help paying for school. Told me that all my credits would transfer and it wouldn't take long for me to graduate. He also said that my degree would be accepted the same as OU or OSU. Well let me tell ya... This school is a total nightmare. The online system goes down all the time, the professors say that you shouldn't wait until the night the papers are due to turn them in. Yada, yada, yada. Although my "adviser" was very nice, she kept making excuses for them and convinced me to keep enrolling in classes. When I had problems with a few classes she had me fill out grievence forms, which took forever to get a response. When I did get a response, they said that I had waited too long to contact them. This is a bunch of crap because I had cooresponded with my counselor the whole time. My counselor, which has no qualifications but a bachelors degree. Anyway, not only was all this a hassel, but I also had a problem with the financial aid. I asked several times for a regular bursar statement and never received one. There is no way to account for any of my loans or educational assistance from the government. I know they have money that was not applied to my account. I also was told that a portion of my loans got sent back to citi and they are not showing so. I am being bamboozled.
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