I signed up for LICENSE TUTOR thinking it was a sure fire way to pass a real estate exam without having to retake. I purchased the 90 DAY access for $69 or so. The refund policy states that you have to pass all their exams with an 80% or better to qualify for a refund (which I did). I took my exam and failed the state portion, so I called for a refund, figuring it was going to be a "no questions asked" as they stated on website refund. Boy, was I wrong.
I was told that their SYSTEM conveniently showed that I passed all with 86% or better EXCEPT the STATE exam which according to them I only received a 63%. Having delt with people like this before I new that I better cover my own back, so before calling I saved the test results to my computer just in case. I had actually passed the state exam with a 96% on their site. I had passed with a 96% at 8:36AM on 6-18, I took the actual state exam at 1:00PM on 6-18. They asked me to FAX in proof, (which they didn't think I had) and when I did they were surprised. So I faxed it in, they denied getting the fax, even though I had the confirmation page for the fax. Later I fax the document AGAIN that proved I had 96%. Some representative told me that I wasn't going to get a refund, ao I asked to speak to a supervisor.
TAMMY (the ADMINISTRATOR) got on the phone and stated that they werent going to refund my money. I asked why when I had proof and dates and times. She made the outlandish claim that anyone with "half a brain" can manipulate the document. WELL, I must not have half a brain because I wouldn't even know how to do it. I argued my case to her using TIMES, DATES and FACTS, and all she could respond with were unfounded accusations. So much for "no questions asked" guarantee. SHE said they belonged to the BETTER BUSINESS BUREAU (as if that means anything) It doesnt take much to become a member.
I argued with her for about 10 minutes, every time I tried to point out provable facts she was talking over me. It was apparent that it wasn't going to sink into her thick skull so I just hung up on the mindless moron.
It seems to me as if they just use the GUARANTEE to lure people into buying their over-rated service which doesn't hold its weight. Then they count on the fact that people arent likely to complain and those few that do complain they have a million excuses for them as to why they can't refund their money. TAMMY and License tutor are scam artists. I met ALL the GUARANTEE REQUIREMENTS and they refused to refund my money.
TO THIS DAY I can prove that I met all of the requirements. What they offer isn't very good, so they have to get you in with the "refund GUARANTEE" STAY AWAY FROM LICENSE TUTOR... THEY WILL NOT HONOR GUARANTEES.
If they read this I am sure TAMMY or another one of her drones will respond with more lies and try to discredit me. Bottom line is I have proof, all they have is several people telling the same lie. It doesnt matter if 10,000 people say the same lie, it still doesnt make it true. LICENSE TUTOR is just another company (out of hundreds) that tries to use the BETTER BUSINESS BUREAU to gain credibility and rip off consumers like YOU AND I, similar to a wolve wearing a sheepskin. Good luck and i hope you don't get ripped off by this company like i did.
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