Complaint / review text:
Test King provides material that they assure will guarantee you a pass on your certification exam or they will provide you with a free retest...
From their website:
"If for any reason you do not pass your exam, Testking.com will provide you with another exam of your choosing, absolutely free.
To take advantage of the guarantee, simply contact Customer Support, requesting the exam you would like to claim. Send us a scanned copy of your failed exam and we will promptly deliver a new exam of your choice."
I took the exam last Tuesday and failed by one question. I immediately scanned a copy of the failed exam and sent it to both addresses provided in their support area. It is now Sunday and I still have not heard from them regarding a new voucher. They state on their website to allow 48 hours to respond, 5 days is more than enough time.