All right, I am an ex Customer Service Representative at SCI. To elaborate SCI has many branches that it handles. Biotech Research, International Home Shopping, Lindenwold Fine Jewelers, and U.S. Commemorative Gallery. However, today I am only writing concerning their most expensive, yet popular products. The Edenpure Quartz Infared Heater, Edepure Whole House Air Purifier, and Edenpure Area Model Purifier. Let me begin by saying, if you have purchased any of these products, I sincerely pitty your poor decision.
The heaters themselves are cheaply made and abused by our Warehouse Personnel. The crappy product already has no chance of making it past 2-3 years for you, and thats pushing it, really pushing it, but the abuse they endure in house is dispicable. They are thrown into the trucks, used as step ladders, and kicked in outrage by disgruntled workers who are angry with their supervisors or personal situations.
Also, we aren't paid enough for this, however it is our job to lie to you when you ask us about the quality, reliability, and service associated with our products. I have taken numerous calls about our heaters breaking down after just 5 minutes of usage. They have been known to melt, due to the fact that we provided poor instructions with them, produce bad smells, rattle, and make horrible noise. After 60 days we will not refund your money, and should you have any repairs that need to be made to the unit you will have to twist our arm to send you a prepaid ups label.
I use to get angry because UPS would tell our customers the truth about how they have to lug thousands of our heaters around for returns and exchanges all winter long. However, now that I am not on the payroll I can be honest and say they were right, lol. All in all you are best off just buying a cheaper space heater from your local Wal Mart, Sears, etc. They are cheaper, last longer, and will be less of a headache if something happends with it.
As for the Air purifiers. If you look them up on the consumer report you will find a lovely article covering the amount of Ozone they produce. No folks, Ozone is not beneficial to your health, especially in the amounts that they are capable of producing. It can cause chest pain, respiratory problems, and worsen asthma and allergies. You should look it up on osha. Gov. You would be amazed.
Finally, and the most important thing you need to remember, if you decide to ignore my advice and purchase an Edenpure Heater or Air Purifier. NEVER and I mean NEVER buy from a distributor. Companies offering the product online like Affordable Heat, and EdenpureStore.com are an example of this. The same goes with Ebay. Also, we use to welcome people to come and buy our products and sell them on their own. They would rent out Hotels and do a demonstration of the product so that you are reeled in. Do not be fooled. They are not associated with Biotech Research at all once they buy the products and therefore they are free to make up their own rules. So when your heater breaks down in a year and you call Biotech from the number on the back of the unit? All we will they will tell you is that you have been swindled, and congratulate you on your now worthless, yet quite costly investment.
Thats all I really had to say. I am not bitter towards the company itself, however I feel that consumers need to be aware of these unsatisfactory business practices, especially in this economic slump.
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