This place is absolutely unbelievable. They are dishonest, and have no integrity. Ironic that these are the qualities they say they teach to kids!
My daughter took a class session last summer at Greg Moody's Karate for Kids/Chandler. She has epilepsy, we were not sure how she was going to do. I signed a contract for 11 months, with a WRITTEN clause that I could cancel after the summer. When the summer was over, I told them we were not continuing.
I wrote that I wished to cancel on the sheet they gave me, and went to hand it to the person next to the desk (there is never anyone behind the desk full time). They told me to set it on the counter, which I did. Following this time, I have gotten numerous emails, voicemails and mail packets asking us to rejoin, so I know they know I canceled. I told one person who called months ago that we were not rejoining until possibly this summer. My schedule does not allow it and it was very expensive for us, in addition to my child's medical situation.
I have been billed $149 per month, until this month, since last year on my credit card! I called Superior Credit, their credit agency, and they have no record of canceling; they refuse to give me my money back. I spoke with the studio manager, Joshua, several times and he said there is no record of me canceling. I explained that I filled the form out and put it on the counter, the way they asked, and verbally told the instructor of my daughter's class. Joshua told me "this is unlikely" and followed this with a snicker. I asked Joshua to have Greg Moody (the studio owner) contact me, and he informed me that would be unlikely; "Why would he?" he said. Joshua stated that Master Moody said that people sign contracts without reading them, and then they get mad when they have to pay him. I read my contract, and canceled as the contract said I could.
With my first phone conversation with Joshua, he stated that the studio was not getting paid from the credit company and that they have record of the cancellation, and that he sees we had not been in class since last summer. The next day, after he spoke with Greg Moody, his statements changed, and now they have no records of my cancellation. They have called me, emailed me and sent me information asking me to rejoin!
This place is so dishonest, and they have no concern that my daughter did not take classes there since last summer! They do not care about honesty, integrity, pride or CHILDREN, the most important thing in all of this. BEWARE of this organization! They are a RIP OFF!
By the way, I notice this is the second consumer complaints for this place for an almost identical contract/cancellation issue. This has not just happened to me!
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