After reading all of the other complaints about this company, I would agree that this has been a nightmare, it started with improper accounting info regarding property taxes, my original documents showed escrows, however for two year they did not collect escrows, i contacted them after i found out from county that they did not pay taxes, i called and they said they would take care of the mistake and send a copy of tax bill from county, i did, they had until october 07 to pay or the house was to be auctioned, they said ok, i assumed they would take care of the mistake and per them ignored the letters from the county, although contacted homecomings each time to advise of receipt of notices, well october came and went and we got a notice from the county that our property had been sold, they said they would redeem which they did, at double the original tax bill and bill us for the shortage,
Ok fair enough, then they raised my interest rate per my loan by 3 1/2 % the first time, I called and said there is no way I could pay what they were asking, almost 600 more a month, they said ok, we will do a modification to include the escrow shortage and get you square, this was in October 07, they sent the documents that I needed to sign and I sent them back with the downpayment in the overnight they sent,
I called to confirm receipt they said yes we received, you should recieve your corrected statement by the next due date which was jan 08, i never got a correct statement so i called them and asked which amount do i pay, they said follow the modification agreement that it might take a few statements for it to be correct, so i mailed my payment in january and thought everything would be ok,
Wrong, in february my statement was wrong again only this time the interest rate increased again, i immediately called, held for over an hour, got disconnected 2 times and finally spoke to a live person who then said that the mod did not go through because they did not receive the paperwork back in time, however, i said how is this possible, i overnighted in october, they then said that the originals were wrong and they sent another package in dec07, which i never got, and therefore the original modification was null and void, in the meantime i had paid over 3000 to them and the payments were being held in suspense?
During the same time, my february payment was rejected, and i was know owing for over 4 months because of their screw up, one of the reps said i will contact my supervisor and have them call you, guess what no calls! Called again and was told that i would have to start the process all over, send in more money and the paperwork will be on its way for a permanent modification, which is really only a 5 year freeze? I did what they asked in hopes to get this done,
I have called every 3 days, since i have not gotten any modification paperwork and have sent another 2700 to them via western union, i am know being told that they are backlogged and it should be here any day, and to check back every 2-3 days if i have not been contacted by a notary to sign the documents, yeah right like i have 3 hours to hold for someone to actually answer the phone, i would love to be involved in a a lawsuit against this company, as what they are doing is totallly wrong, and i feel cheated and threatened to lose my home
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