Although I notified them 4 time via email to cancel this account and even told them that I was going to report them to the Atty Generals Office, they still went ahead and billed me because I didn't follow their terms and conditions. As I explained to Tracey, a erstwhile "Supervisor" at their customer service operation, I have been trying to get rid of this since August. She said that they had no record of my calling, which I have done twice... I asked her could it be that her representative made a mistake?
I tried, unsuccessfully to ask her if someone treated her mother with this same kind of "no-service" service, how would she react. Her answer was that I agreed to the terms and conditions.
(Note: on the enrollment pages, there is only a check box for the terms and conditions, they never ask or direct you to read the... They are upon subsequent investigation three pages long of legal gobblegook.
Where are the good old days where customer service representatives actually were able to take care of customers. It was obvious given my many emails... None of which were ever answered... That I didn't want this product... But that obviously doesn't make any difference to this organization.
Also, they state in their "terms and conditions" Section 2.1 that they will "notify you via email 15 days before your subscription will end, asked to correct any information which has changed and given the opportunity to "opt out" of your renewal." No such email was ever received by me.
How many people are being unwaringly charged for a service that they no longer realize they have.
This kind of negative option billing is right at the top of consumer rip-offs and continued practices of this type will hurt all internet companies who choose to put their own financials before their customers best intrests. I hope my lousy $59 is the only profit they make as a company this year!!!
Jeff
gladwyne, Pennsylvania
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