PurePlay has been around since November according to the SanFrancisco chronical. The Owner who is not mentioned anywhere else on the Internet is, Jason Kellerman (Ceo and co-founder). The site promotes fair poker play and is the closest thing to real poker. When in fact it utilizes a well know poker software provider and algorythm that promotes bad play and bad habits.in fact it intentially will have anywhere from 2 - 7 very good preflop hands which will have numerous players betting high to promote gameplay. This in itiself is not poker and nothing like real poker play. Anytime a person has no chance of winning when there is a very reasonalbe chance they could win, is fraud, not fair. Pureplay does not accept any accountability when approached with comment in this regard and will simply send a standardized response which in most cases blames the client for any and all issues without giving any proof. When a client does follow up on their suggestions and has further issues with the same problem it is then passed to a psedo manager who will get back to you. This doesn't happen, I have tried now on over five serious issues that they have not responded to as of this date. I have tried to quit now on two occassions. The first I got a quick response stating they would extend my membership to Feb something as I was still on the two free weeks promotion. The second was that I had to call their phone number between the hours of 1:00pm EST and 7:00pm EST. The number does not work from my home and therefore I sent in an email cancelling my account only to have them ignore it and respond with this -
= Enter your reply ABOVE this line =
Hello,
The initial charge was merely a "hold" that is placed on your card. It is not
a real charge. The next (and first real) charge comes two weeks after your
2-week free trial ended, on December 27th.
To cancel your Players Club subscription please call 1-800-804-4817. This
number can be reached between the hours of 1pm to 7pm ET Monday to Friday.
Regards,
Stphane
You can view this response and track the progress of your
inquiry online at:
Http://mmjk. Pokergamesupport.com/deskpro//view.php? Ticketref=8183-YUOG-4234&pass=d2759cd7
You can also reply to this e-mail. Please include your Poker screen name in
all correspondances.
My card was charged on the 17th of December, well before the 2 weeks promotion date, they extended my account to Feb.? (They refused to send me the end date of my subscription). This was there way of trying to keep me as a client. I cannot cancel my account as their number does not work, and they refuse to reply to my email for cancellation. To make matters worse the site owners have intentionally used a proxy service so that the ownership and contact information cannot be found. Contact whois at Internic and all you get is this -
Registrant:
Domains by Proxy, Inc.
Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: PUREPLAY.com
Domain servers in listed order:
NS3. Singleedge.com
ns4. SINGLEEDGE.com
For complete domain details go to:
http://who. Godaddy.com/whoischeck. Aspx? Domain=PUREPLAY.com
And if you follow the above link it brings you to the proxy service -
Registrant:
Domains by Proxy, Inc.
DomainsByProxy.com
15111 N. Hayden Rd., Ste 160, PMB 353
Scottsdale, Arizona 85260
United States
Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: PUREPLAY.com
Created on: 15-Feb-96
Expires on: 16-Feb-12
Last Updated on: 29-Jun-07
Administrative Contact:
Private, Registration [email protected]
Domains by Proxy, Inc.
DomainsByProxy.com
15111 N. Hayden Rd., Ste 160, PMB 353
Scottsdale, Arizona 85260
United States
(480) 624-2599 Fax — (480) 624-2599
Technical Contact:
Private, Registration [email protected]
Domains by Proxy, Inc.
DomainsByProxy.com
15111 N. Hayden Rd., Ste 160, PMB 353
Scottsdale, Arizona 85260
United States
(480) 624-2599 Fax — (480) 624-2599
Domain servers in listed order:
NS3. Singleedge.com
ns4. SINGLEEDGE.com
Registry Status: clientRenewProhibited
Registry Status: clientTransferProhibited
Registry Status: clientUpdateProhibited
Registry Status: clientDeleteProhibited
Domains by proxy will not release the names of the registrants as is required in accordance with ICANN policy must be made available to the public. This is outragous that a company can be registered without a name or company registration, on internic. It is outragous and scetchy that any company would go to such great lengths to hide their identy. It is outragous that the Customer service is outsourced and has no control of the scripts they respond with. The whole company smells of hugh cash fraud and should be investigated by the FBI. Poker is poker, but this is far from it.
Art
Perth, Ontario
Canada
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