We were contacted by United Merchant Services after we had placed an add on Craig's List. Theresa Marler was sent to our home and very convincingly sold us on the beauty of electronic processing. We signed the contract that did not have the information filled in (very stupid on our part). When we asked for a contract to be sent Aimee Case brought it with her when she delivered and set up the machine the following day. It was not readable as if the intention was for everything we had signed was to be unclear.
We were told the funds would be deducted from our account in January. Two weeks later November 14 the first payment was deducted. I called United Merchant Services and the person that answered the phone (not Tammy) did not know why and let me talk to Anthony apparently one of the owners, personal cell phone number 253-293-5395, he told me he was sorry and that if Theresa told us January he would reimburse the funds for that month and the payments would start in January.
December 5th, two weeks later another payment came out of our account. I realize we need to pay for the service but up to this point we have not been able to use the machine. It has never worked we talked to EPS technical services and got it to work once using the phone line, we purchased a wireless unit. I called again and asked why we were billed just two weeks later and Tammy at United Merchant Services told me there must be a mistake and they would send us the payment back plus the payment taken out of our account in November and the payment would start in January.
At this point I am confused on what day the payment will be made the 14th or the 4th of each month, she told me the 4th. I explained I didn't care about the reimbursement again as now I had two payments out of the way, she insisted they would make it right. I said please don't tell me you will be sending the money if you do not mean to do it, again she insisted she would. Nothing yet this is December 24.
Since we still could not get the machine to work even with several calls to EPS technical service and the last time we talked to them they said there was nothing they could do to get the machine to work wirelessly and with another weekend without able to do business away from the house I made another call to United Merchant Services.
December 19 Tammy told me they would come and pick up the machine in Olympia at a place I designated and would have it fixed then overnight it to us so we would receive it Friday December 21 and would be able to conduct business with it away from the house. I asked that she send some paperwork for me to sign when the currier came so we would have proof of letting the machine go with them Tammy said "no problem".
Aimee Case came to pick up the unit, no paperwork so I typed up something that she and I both signed. I am feeling in my heart that it did not make any difference and we may not see the machine again. I called United Merchant Services as soon as Aimee left to let them know she had picked up the machine and asked Tammy again if the machine would be back the next day. She said she promised it would. I asked her to please think about that response and if it wouldn't be Friday to please say so as our plans for business during the weekend would be made around having the machine or not. She again promised. You guessed it no machine.
December 24 I called MBF Leasing, LLC there was nothing they could do to help. I was told we had a warranty on the machine and it could be replaced up to 6 months from the date of purchase. I was also told we could change providers if the contract would let us out but wasn't sure. I feel MBF Leasing was sincere and was somewhat helpful.
I will be contacting United Merchant Services at 8:00am when they open to see if the machine will arrive today and get a tracking number if I am told yes.
I would like to get out of the contract but don't know if that would be legally possible we are tired of the lies and the run around. We have fulfilled our obligation and would like to have a machine that works wirelessly as that is the service we have been paying for. It would be great to do business away from home and have a unit we can trust. We have given up on having a company we can trust. They are all about untruths and are an unethical company.
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