If you are thinking of buying a vacation from vacation network inc (vni), please read this first!
I bought 7 one week vacations from these scam artists thinking it would be great for my family to spend some time together. I called them later the same day after I realized I had made a mistake buying this and they added 8 more vacations for 1/2 price, but they would not give me my money back. I thought at this price, it would be an ok deal.
We signed up and got a cheesy little packet that was supposed to have all the information needed to choose from locations they had around the world. It basically included 1 sheet that you send in to them and a extremely vague booklet that listed the peak times for the area that you are going to (which is pretty much 9-12 months out of the year). You have to send it in 90 days ahead of time and you have to list 3 locations and three different dates you would be willing to go. You also have to send in an $89 processing fee. AND you have to send in $175 to upgrade to a 2 bedroom. AND you have to send in $140 if it is a peak time. AND it costs $300 a year (or more, they decide) for a maintenance fee. What a freaking scam.
This was supposed to include 1 week at a condo for 4 people, or for an extra $175, you could upgrade to a 2 bedroom. I told them that I had 5 people in my family and that they could all comfortably stay in a single bedroom condo and they assured me that that would be ok. Once I got the packet and they found out I had 5 people going (you have to list that on the paper you send in), they told me I had to pay the extra $175/trip to upgrade even though I didn't need the extra room.
But after all of this, they totally suck at finding you a condo. I sent in my form, called them and told them where I wanted to go and gave them an area to pick from where I had stayed with them before, and they have yet to call me back. I've stayed with them twice and both times I had to wait to just a few weeks before we were leaving to find out if I even got the condo and where it was. I could get online myself and book a condo for a week in about 15 minutes for less than they are charging me.
Then, to add insult to injury, they sent me a letter recently (because so many people were complaining about their service) that said they would give me money back to cancel my vacation package (minus the fees for my remaining vacations) or I could double the number of vacations that I already have. When I called to cancel, they told me it would ACTUALLY COST ME MONEY to get out of my contract because the fees that I owe on it are more than my vacation is worth! I'm glad I was talking on the phone and not to a live person because I might have strangled her. All I would like is 1/2 of my money back.
Don't buy from these scam artists!!
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