Complaint / review text:
On January 28,2002, I paid $80.88 in full payment for an invoice I had received on my account. On March 2,2002, my wife, not realizing the account had already been paid, issued another check as payment of the same account.
Subsequently realizing that a duplicate payment had been made, my wife talked with someone on the phone about this and was told that a refund would be made after verification that a duplicate payment had been received.
On June 17,2002, I wrote to Reader's Digest Asssociation, Inc., explaining the situation and requesting the refund for $80.88.
On July 19,2002, not having received the $80.88 refund and having received no reply from Reader's Digest (not even an acknowledgment of the claim), I again wrote a letter to Reader's Digest Association, Inc., attached a copy of my previous letter and again requested a refund of the $80.88 duplicate payment.
I still, as of September 7,2002, have not received the $80.88 refund or any acknowledgment of the claim.
It now appears that Reader's Digest plans to just keep the $80.88 without even a reply to my letters. This is completely different from the image I had previously had of Reader's Digest, but I can not now recommend them to anyone.