I have read the letter you've sent to American Express in regard to my complaint, requesting a refund of $ 3500.00 of the $ 6995.00 that was charged to my account.
This continues to be a follow up of my request to your company for the refund of services I have not received as to this date.
Let me summarize once more the claim I am presenting to you:
On 5/25/07, I purchased from you a Global FX Pro Package while attending a free seminar given by your company in Washington, DC, on May 24-25.
The form I signed with you, dated June 18-19 of not stated year (my fault not to have noticed it at the time of my signing), apparently was for the stated value of: Home Study Kit Home Study Kit w/bag Trade Tactics Coaching Workbook, all of which I acknowledge to have received.By the way, said form was not countersigned by you, nor did you provided me with a copy, my mistake I think now to have implied your good faith to equal mine.
According to your verbal claim, given to me by your representative, or contractor, or employee to whom I spoke at the time I received your free seminar on May 24-25 in Washington DC, it was implied that to be included in the price I paid to you, there will be an eight weeks online tutorial (for which I assumed you did provide the above 'Trade Tactics Coaching Workbook' to complement your online teaching).
Apparently this part was a gentlemen agreement that has not been fulfilled by your company, and thus constitutes the basis of my claim for a refund request.
I am enclosing copy of the e-mails that ensued upon the complete failure of communication Ive encountered with the personal in your company while attempting to discuss my concern. I could not understand the teaching method utilized by your tutors, and they made no effort to modify their teaching method to accommodate to my needs. One tutor tried, Jimmy Young, and he told me that if I did not understand his teaching, I was not up to his teachings. So he fired me as a student. The fact is that you (or your contracted tutors) have fired me as your student but you have kept the money I paid in good faith for my tuition.
Again:
First: I am stating that I never received a signed confirmation of what I signed, it was just a standard form, not a counter signed contract, and not any body could agree with you that that was it was. A contract has to be signed by the two parties; you failed to do that, so that so-called contract is invalid.
Second: There has been no communication with me about my concern about the online teaching course, Ive I tried by the numerous emails Ive sent to you and the multiple phones calls that you have ignored ignored, and never returned.
Third: If you represent the Optionetics company, that has a good reputation, I am sending copy of this letter to George A. Fontanills and Tom Gentile and wait to see what they will say.
Copy of this letter is being sent to American Express, so that they will understand why I made a complaint, with a second request to withhold payment in the half amount of what I have paid you.
I might also seek legal counsel.
And, of course, Im willing to talk to you.
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