Securitas Security Services has an Alert hotline to file complaints about the company. Well here is a complaint filed and handled just they way it's done by securitass themselves. This all began a month after starting with the company in 2006.
A way to contact them and let them have it back is.in small caps put thier name with a period between first and last and put @securitasinc.com, example: john. [email protected]
07-11 00:21
Details provided by reporter
I called the SRC/aetena office when I found out I did not have coverage, they stated I did not have dental but it was being deducted out of my pay check. I called to the Tucson Branch benefits office to Jamie and Lori.
Lori of benifits and I in a confrence call spoke to the corperate office benefits department, and she stated on the phone they instruct the SRC / Aenta Insurace people not to tell there employees we do not have coverage, The dentist when they called they told them also that I was not covered and the dental appointment was then cancelled. After talking to the corperate office I called SRC again and asked when My coverage went into affect tony told me I was covered from 12/22/06 as of June 13th they deducted $120 from my checks and I was not covered, I called on the 21st of June and they said I had coverage. I want my $120 Back
07-12 15:13
Response provided by the organization
The caller is thanked for contacting the AlertLine. His complaint has been forwarded to Tucson HR Manager, Jamie Henson for follow-up. He should expect a call regarding his complaint from her. The caller is advised to contact Bill Voss, Area HR Manager, in the Phoenix office at 602-246-6000 on Monday, July 16 should he not hear from Ms. Henson this week. Thank you again for contacting the AlertLine.
07-12 23:20
Response provided by the organization
The employee is thanked for contacting the Alert line. I am in receipt of your complaint and have reviewed it. Your complaint is that your dental insurance, which you enrolled for in December was being deducted from your
check, however you did not have coverage. I apologize greatly for any miscommunication, but it appears that your Dental Office contacted the wrong Insurance office when trying to verify your coverage. You do in fact have medical and dental coverage and you have had it since December. I would be happy to provide you with the telephone number for Aetna, for your Dentist office to verify your coverage, should you choose to make another appointment. Please feel free to contact me at the Tucson Branch Office number, 520-296-3833.
Mr. Carter I understand that you have turned in a two week written notice of intent to terminate employment and that today is your last day working with Securitas Security Services USA, Inc. I would like to thank you for your dedicated service and remind you you're your Medical and Dental Benefits will continue until July 31. Soon you will be receiving a Cobra packet, an option for you to continue your medical and dental benefits coverage, even after terminating employment.
Mr. Carter, Finally I would like to thank you again for contacting the Alert line to voice your concerns, and for being so patient with us while we investigate your complaint. I would also like to thank you for your time, and I hope that I have been as able to address your concerns and resolve this in an efficient and effective manner.
Respectfully,
Jamie Henson
Human Resources Manager
Tucson Branch Office
07-18 11:18
Details provided by reporter
Jamie Henson, Did contact me on the said date. She spoke with her on the 13th of july. I told her that the dentist office call the number on the front of my insurance card and was told I had no coverage, then the appointment was cancelled. I then went home and called the same number and was told by a Sharon or Susan whomever, that I had no dental coverage at this time and to contact the Secuitas office. I then phoned one week later and they told me I had coverage. Jamie had Lori in the HR office contact Coorerate. She was not getting a return call. So Lori and I on a confernce call contacted the Head of benefits to ask what happened. She stated to me "we tell SRC/Aetna not to tell employees they do not have coverage" and there would be no refund. I then Phoned SRC and spoke to Tony who said I was covered and since December 22. Jamie phone me about contacting the hotline on July 13th at 6:45 PM. She told me the insurance office said I lied and no onehad ever phoned them. She said she would look into it further and get back with me. Then it says here she put a statement in on the 12th??? Also that I terminated my employment with Securitas Services USA, I did not. I requested a transfer to The Erie, PA branch. And now after all this My Benefits will be cancelled at the end of the month. Whats going on?
I got no response and no refund:
are they in on this together or what?
Remember email: bill. [email protected]
jamie. [email protected]
jason. [email protected]
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