I used for years that company because they have a private office and for custom purposes they issue one invoice as I did bought the items from them.
They charge about 100.00 for package and handling and for the invoice that comes for customs purposes.
Ususaly they cut by half the value of the real price in order to make the custumer "hapy"!!
In the end of May I was in Hong Kong and using my credit card to pay the hotel I got an embarassing situation because it was declined.
When I arrived to Portugal, after paying all expenses with a friend loan I saw that they had charged my credit card for 200.00 USD. I inquiry them about it and then started all this e -mails.
I feel that there is an abuse to use my credit card for paying invoices that wasn't sent to me and never got any receipt... For years. Even the taxes were never included.
Also a very strange situation - if you look at the mails, in June they revoque my membership but still carry on receiving items for me.
There is no signed contract about storage fees and there are e - mails they admit that they can not bill me if they got a shipment order. I was in Hong Kong and could not access the mail.
When returning and seing that imediatly i did the order for two times.in April I asked for a shipment.
However they replied (I was traveling and did not received the mail) that they canceled the shipment because there was an internal rule that shipments could only be done in the same week (I did not knew that and there is no contract saying it). Besides before I had done it and was accepted.
The present situation is very unconfortable because my credit card has a permanent payment order to them and they are allways trying to charge the card (nearly everyday) Their excuse is - the computer does that automaticly...
In internet I could see that there are many complains about this company because of doing the same kind of abuse but none of the complainers never took a case aginst them.
For me is not realy a question of money but of feeling abused.
Today I received this mail from them, full of lies - I never payed any storage fees:
Dear Art,
You may have an attorney contact me directly and I will give his information to our lawyers.
I am sorry it has come to this but if this is the course you want to take then so be it. We have tried to resolve your account problems for over 6 weeks with no resolution. You refuse to pay your bills and
continue to threaten lawsuits. Well, that is fine, please file your lawsuit.
If payment is not received by July 17 then we will consider your account in Lawsuit. We will no longer reply to your emails, your packages will be put on a pallet and put in storage, you will continue
to be billed for all normal expenses including storage fees, late fees, membership fees, etc. I think in the end you know you will have to pay all the expenses. Please ask your lawyer before you make this worse.
Here are some facts.
1. We are not a storage facility.
2. We have told you about our storage fees since 2004 (you were first
charged for storage on Nov 29.
3. Late fees have been charged since 2005.
4. You have not paid your bills with us for over 6 weeks (although you
continue to receive packages here).
5. Your credit card has declined over 30 times and we will NOT try to
charge it again.
6. Payment will only be accepted by Wire Transfer until all of your
bills are paid in full.
7. We will not accept any more packages for you.
Thank you
Clark Rogers
Art
Porto
Portugal
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