From doing some research I can tell I'm one of many who has had a payday loan search go terribly wrong—somehow ending in an unauthorized debit draw of $49.95. How do they get away with this? Either the "yes" choice that they keep insisting is there somewhere is skillfully hidden OR they're outright lying. I know I can't remember being asked if I wanted a virtual secret cash card... Jeez... If I can't remember even reading about a choice? I don't think I ever viewed one...
Well, either way, they're sneaky little buggers I'll give them that. This happened to me once before and I talked them to death in their "ticket" or complaint form format and I did get a refund. You go to the website, scroll to the bottom and click on "contact us". Then on the new page, click on the first blue link and fill out a ticket form.
It just happened to me again 2 days ago and so far they're not answering my replies. For everyone's interest, I'm posting the conversations below.
Tickets | Contact us | Login
Ticket #XXXXX
Subject More Info Group -
Status Open Operator assigned
Created 06/26 18:42 Customer Annabelle G XXXX (XXXXX@wi. Rr.com)
Solved - Access key XXXXXXXXXXXXXXXXXXXXX
Annabelle G XXXX
06/26 18:42 I believe I placed an order in error and I would like a refund as soon as possible. I have not used any card provided in my name by this website.
Thanks,
Annabelle G XXXX
EverPrivateCard Support
06/26 18:56 Hello,
We advertise on other Web sites that collect your information, present our membership offer and then provide the ability to check YES or NO to join.in order for us to receive your personal information you had to provide permission to pass it on. If you want we can provide the date, the site you were on and even the computer identification (IP address) that you used. It is one time charge for life time usage.
The following was the advertisement.
YES / NO - A Virtual Visa Prepaid cards is the only way to shop online without anyone else knowing. Just load the card with cash and make purchases anonymously. NO credit check, NO link to personal credit information, NO bill mailed.inSTANT APPROVAL AND ISSUE. It's the perfect solution if you want to protect your privacy. Check "Yes" and you will receive your Visa Prepaid cards prepaid Debit card including lifetime free access to EverPrivate Card privacy tools to protect your identity. YOU HEREBY AUTHORIZE EverPrivate Card to debit your bank account for the one time enrollment fee of $49.95.
By agreeing to the offer above, you legally authorized us to debit your bank account. We have already reserved a card for you. It is a virtual card that is redeemed from a link sent to your email. If you have not received it we can resend. If this was a mistake or oversight on your part, please let us know the details of the situation. If this authorization was fraudulent, when someone else has gained access to your financial information, then you should immediately take steps to prevent further fraudulent use.
IMPORTANT INFORMATION ON GETTING
HELP
Please bookmark/add this page as a favorite. That way, you can check
back using YOUR Ticket # for a response any time you want. Don't open a new ticket number as it will slow down responses. Our system will also email you when a new reply has been submitted, but due to spam filters, email is not always received. The best thing is to check back to this page, with YOUR Ticket # for a reply from us, and to submit your future replies back.
EverPrivate Card Customer Service
Annabelle G XXXX
02:56 Hi,
Thanks for responding so quickly. Your information above is helpful however it doesn't change the situation that the order was an error and mistake. I never intended to order a cash card and I never received one. Unfortunately your directions about the "yes and no" choice must be hard to locate on whatever form I accessed.
If it was clearly visable to me I wouldn't've allowed a "yes" to go through as I cannot afford the $49.95 fee. Please access your records and refund my money as I do not want the card.
Thanks for your time and effort,
Annabelle XXXX
EverPrivateCard Support
03:41 Hello,
We advertise on other Web sites that collect your information, present our membership offer and then provide the ability to check YES or NO to join.in order for us to receive your personal information you had to provide permission to pass it on. If you want we can provide the date, the site you were on and even the computer identification (IP address) that you used. It is one time charge for life time usage. It may be mistake or oversight on your part or some one misused your financial details. We have authorization details including the computer number (IP) etc. This is one time charge for life time usage & you will not be charged again. We have already reserved a card for you. It is a virtual card that is redeemed from a link sent to your email.
EverPrivate Card Customer Service
Annabelle G XXXX
09:01 Hi,
That is the same message I have already received, thank you. I am requesting a refund of $49.95. I did not receive a card, I did not mean to order a card, I will not be using the virtual card and I do not want to pay for something I will not be using. Please process a refund as soon as possible—I did not intend to order this.
Thank you so much,
Annabelle
Annabelle G XXXX
09:05 For your assistance;
I forgot to include my contact information on the last message: Please process my refund as soon as possible.
Thank You,
Annabelle G XXXX
Annabelle G XXXX
14:41 Hi,
I had emailed this morning. Again, I did not intend to order this card and will not be using it. Could you give me an update on the progress of my refund?
Thank You,
Annabelle G XXXX
Annabelle G XXXX
15:00 Customer Service:
"The fastest and easiest way to contact customer service or submit a refund request is to visit the on line support site www.everprivatecardservice.com"
Hi again,
Am I in the right place per the above directions? I am submitting a refund request.
Thanks,
Annabelle G XXXX (LAST NAME REDACTED)
New status
Responded
Closed
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Annabelle
Waukesha, Wisconsin
U.S.A.
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