On 4/23/07 I ordered clothing from this company's website. The total for this was $168, which was paid in full. On 4/25/07 I received an email from the company that my products would be shipped. On 4/27/07 I received all products but they were too small. I emailed the company asking for a return form, and informed them that I am returning all products. Jennifer Lutke (owner) emailed back and said she would forward me the form. I never received the form. On 5/1/07 I mailed all products back to the company via Priority Mail with Signature Confirmation Receipt. On 5/3/07 the products were delivered via the USPS website and were signed by K FPEED. I emailed the company asking when I should receive my refund of $168.00 (cost of goods less shipping) several times with no response. I have found several complaints on the web about Doxy Lingerie so I emailed the links to them asking them if these reports are true - hoping to get some type of response from this company. Finally I received an email back stating they were unable to locate the products I returned even though I have a delivery receipt and the return was signed for. With this proof I told them that I was not my fault they mis-placed the returned items and that I should be refunded the $168.00. The response was their stated return policy is that it takes 2-3 weeks for refund to post upon receiving the return. My response to them was "Per the USPS website and delivery confirmation receipt the products were returned and delivered to you on 5/3/07. Tomorrow, 5/24/07, is exactly 3 weeks from 5/3/07. My refund should be posted tomorrow per your guidlines. After tomorrow you are exceeding the limitations that you set forth and are not abiding by your own rules. Please refund to my account tomorrow." I did not receive any type of communication from them until 6/1/07 which was "We have received and processed your return. Unfortunately, our payment system is currently down, and we will be unable to process refund for 1-2 weeks. Due to this, we have gone ahead and issued you store credit for the amount of your return. Should you have any questions, please feel free to contact us back." NOW THEIR PAYMENT SYSTEM IS DOWN AND THEY ARE GIVING MY AN IN STORE CREDIT! I reponded to them telling them I don't want an in store credit! I want my money back! Don't ever purchase from this company. They are very hard to get in touch with, and with proof of return they will not refund your money! How can a company's payment system be down? This is ridiculous! Please read the numerous complaints on the web about this company! If you also get ripped off file a complaint with the Missouri BBB and the Attorney General of Missouri. They are trying to shut down this company! With your help it can be done!
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