Usacomplaints.com » Education & Science » Complaint / Review: Smc - Emerchantclub - Smc And Emerchantclub I tried to cancel the same day and they said they couldnt do that. Now they have debited my account three times after I was told I was cancelled. #220536

Complaint / Review
Smc - Emerchantclub
Smc And Emerchantclub I tried to cancel the same day and they said they couldnt do that. Now they have debited my account three times after I was told I was cancelled

I called SMC to join and immediately wanted to cancel. I called to cancel my account and they claimed I was not in the computer yet and to try back in a few days.

I called again and was told that the membership kit was mailed to me by Rick Macias (Supervisor of member services) I was instructed by Rick to refuse the package. The postman delivered it to a parcel locker at our mail box. I immediately took the package to the post office to refuse it.

I called Rick back and he said the post office should have scanned it so they could track it. The post office said it was gone and the merchat should get it within a week. I called Rick back and he said he would cancel my membership but could not issue a refund. I said fine I am out $40.00 but at least that is the end of it.

I got my bank statement and discovered they had debited my account two more times. I called Emerchant club and spoke with a girl who said she cancelled my membership and instructed me to go to the website cancelemerchantclub.com to ask for a refund. The website doesnt have cancellation instructions. I cannot afford for them to debit my account for $30.00 each month.

Any advise or help to get this resolved will be greatly appreciated!

Jennifer
Fort Worth, Texas
U.S.A.


Offender: Smc - Emerchantclub

Country: USA   State: California   City: Simi
Address: 996 Flowerglen St
Phone: 8773844691

Category: Education & Science

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