On January 21 I paid in full for a course in Business Management for my grandson. Since that time, no course materials have been received.
I first attempted registration in November and the money was not charged and no materials appeared then, either. After many phone calls it was determined that his name was mistaken for another person who had no paid them so they simply ignored the whole thing.
I was promised an $85 discount to pay in full at registration. The full amount was charged to my credit card instead.
Multiple attempts to contact this company by email, snail mail, and phone have yielded no results. The only answer I received was first, "No record is found of any promised discount." (It was made over the phone registration.) Second, "We have resent the materials on this date (February 28). They have not yet arrived.
Phone calls to their published numbers have resulted only in: Waits ranging from 30 minutes to 90 minutes.
A referral to another number. Unsatisfactory answers or lies. There was no response at all to my demand to return my money in full. Do they just keep the money as long as they can to invest it? Or are they just totally incompetent? WHAT is their problem?
Does anyone know the name of the CEO or President of the company? I just want to get out of the whole thing with a full return of my money. If this is any indication of how they do business I want nothing to do with them.
I would also appreciate knowing of another distance learning institution that someone has had good experience with.
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