On November 8th, a $54.00 bank deduction was made by TWX Magazine Subscription from my account. I phoned my bank to tell them not to pay the money, but it was too late. I Googled TWX and found this number 800-927-9578. This system is run by an automated voice prompt.in order to reach a live person, you have to say "order new magazines", you are automatically given to a human.
The rude person that answered my call was a lady by the name of Tyra. She unkindly informed me that the company doesn't have to notify you before they charge you a renewal fee. I told her that I wanted them to refund my money immediately for the TIME magazine. She acted as if I had no right to ask for my money back.
After a firm talking to and not taking NO for an answer she finally did what I told her after I asked for the corporate address. (Which she said she couldn't give to me, and I'd have to go through her supervisor to get it) No problem there. I did exactly that.
I spoke with a supervisor by the name of Crystal. She cancelled the renewal for the TIME magazine. I asked if there were any other magazines under my name and she said yes. I told her to cancel them and do not give me any automatic renewals. If you don't ask about other magazines to cancel, they won't tell you. The supervisor also refused to give me the corporate address stating that it is against their policy. Any intelligent person knows that a publicly traded company has to have their corporate office listed.
So, once again, I went to back to the basics, I got the address using the yellow pages via a nationwide search for the company. So if you want to write the corporate office about their unscrupulous practices, here's the address: Magazine Service Center Incorporated, 6125 65th Ave N, Minneapolis, MN 55429 or give them a call at 763-537-6122. I hope this helps someone.
When companies like this try to stick it to the consumers, don't get mad, Get Informed, Get Corporate Involved, and Get Your Money Back! By the way, I have already sent my letter to the corporate office naming these 2 individuals by first and last name—this is the information that I made sure I got from the representative and the supervisor, along with the caller i.D. Record log of my call into the call center. You have to beat them at their own game. This is information that they must give you when you call—be sure to ask for it up front. Good luck!
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