I purchased two English Bulldogs from Petland of Baton Rouge, LA located on Siegen Lane.
First, I had problems with my male puppy's AKC paperwork as the salesperson assured me that he was dual registered with UABR and AKC, as it was one of my specific questions as the female we purchased a week earlier was said to be dual registered. (in case, we decided to breed them in the future). We never received the AKC papers and when I contacted the owner, Rick, he told me that his salesperson, Jacob would not have told me so. I still haven't figured out how he would have known the salesperson did not tell me this to sell a $3200 puppy, (I'm sure his commission didn't have anything to do with it).
I ended up finding the breeder in MN. And contacted him. He advised me that the dog was indeed AKC registered. I had to pay $100 for the paperwork.
The major complaint is that eight months later, the same male puppy is diagnosed with Demodectic Mange, a condition which mites burrow deep into hair folicles, killing the folicles and causing severe hair loss, skin irritation and serious secondary problems. This condition is genetic or inherited. The reason for purchasing a puppy paying double the amount I would have paid had I purchased directly from a breeder or newspaper listing is to have a quality animal that came with a warranty.
I have followed the procedure in having my vet's written diagnosis and Petland's preferred vet to confirm in writing my puppy's condition. He now has ear and eye problems due to the toxic medications he is taking for the treatment of the mange. It has been almost impossible to reach him, even when I went to the store, he was supposably "in the back really busy" and couldn't see me. I would think that a customer that has given you almost $7000 worth of business in one week would have some priority.
After a few unsucessful attempts to speak with him, he finally got on the phone and only then gave me the run around in honoring his warranty contract in giving me a full credit up to the puppy's value towards another puppy if there is a hereditary or congenitial problem. He has suggested that he would reimburse me for the vet bill upon the end of treatment.
Demodectic Mange is an indefinit condition that the dog will forever have. Consistant toxic medication, the fact that he will not be breeded for the sake of passing the mange to his puppies and the way that it has affected his appearence is not what was expected. Petland of Baton Rouge has not honored their own contract and only uses it to sell their animals.
I currently have an attorney that will file suit if Petland does not comply with the contract.
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