I took 2 online semesters with Kaplan about 3 years ago and they say I owed them over $3000. Although I stopped taking the classes I am still paying. I have been enrolled in their automatic payment plan and at least 4-5 times a year they tell me that I owe them money and that I haven't paid my monthly bill. Each time I have called to find out why Kaplan has lost my money I am always redirected to a different person who has no clue what is going on with my account or anything else for that matter.
The last straw was when they sent me another statement saying that I owe them for the last 7 months in the amount of $350. I am furious because my bank account is automatically debited each month in the amount of $50 and it clearly goes to Kaplan. They have "misplaced" $350 of my money and then they have the audacity to tell me that I owe them.
This is the email that I recently sent to the finance department and I am still waiting to hear back from them. I won't be holding my breath as previous experience has taught me that these people at Kaplan don't want to do anything to fix these problems.
"To Whom It May Concern:
I have received another letter from Kaplan once again stating that my account has been in arrears. It is so outrageous that I have been hassled by this establishment for payment when I am enrolled in the automatic payment plan at https://paymentcenter. Khec.com/Payments. My personal checking account is debited every month on the 25th in the amount of $50.00. So where is my money going?
To this day I have not received a monthly statement or any receipt of payment from Kaplan University. All of my other financial accounts are set up to be paid automatically and each month I get an email or paper statement allowing me to know the current status of my account. This statement includes my personal account information, the amount paid, the remaining balance, the interest rate (if applicable) and the date of creation.
I have made several requests to receive my account statements with Kaplan, but apparently the staff is so incompetent that even the simplest of tasks are too difficult to complete. Now that Kaplan University has lost $350 of my hard earned money, I have had enough. I have been honoring my debt by making my payments; however Kaplan has failed to prove that it is a credible and honest establishment.
The lack of professionalism and basic business sense is unacceptable and from now on there will only be a paper trail. We will now only correspond through email or written letters, I will not accept any phone calls. My payments will cease unless someone there has the capacity to find my $350 that you have apparently lost. Every single one of my checking account statements lists Kaplan as the recipient of $50 at the end of every month. So whatever scam Kaplan is trying to pull is documented in my bank statements.
When you do find where my money is going, I want a full explanation of what the problem was on your end. Also, you will include a detailed statement of my account from the start date until now. I want to know exactly what the total bill was, how much I have paid and what the remaining balance is including any interest rate. Basically, I have the right to know everything about my account and Kaplan has the fiduciary responsibility of disclosing that information to me.
I will be waiting for someone to contact me promptly. Any further communication to me should be handled by a person in your organization who has the capacity to review my statements and be the only person I should have to deal with.in the past I have been bounced around from person to person at Kaplan and no one seems to know what anyone else is doing. Have someone who has a full accounting of my payment history contact me by email.
At this point I seem to be the only one actually doing what I said I would do and that was to pay you each month."
I still have not heard from anyone at Kaplan and I don't imagine I will, other than to receive another bill. So, until I hear back from them and someone expalins to me where my money went I have cancelled my automatic payments. I can't afford to lose any more money with these guys.
If anyone is seeking a class action lawsuit please contact me as I would be happy to stick it to them.in the meantime, I could use some advice as to what I can do to recover my lost payments. I obviously cannot get help from Kaplan.
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