My in-laws ordered several items for my brother in-law. As they are in Sweden they had them delivered to my house in Washington. Half the items did not arrive. The credit card was charged imediately, not as the item ships as required by law. My Mother inlaw tried contacted Skate America. They do not allow phone calls. You must submit an e-mail and trust good faith that they will call you back. Picture a San Diego based company calling Sweden. I had to locate a sister company via Governemnt sources in order to obtain a phone number and extension to request a credit.
Call 800-595-5311 ext 5020
The rep could not give me a confirmation number for a refund but assured me that one was given. We are now waiting for the credit card report to see if we recieved credit. Horrible business practices. I place orders all day long for 16 years and have never seen the likes. Skate America should have their Business Liscence revoked.
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