Usacomplaints.com » Education & Science » Complaint / Review: Hank Graff Chevrolet Bay City Michigan - Cheated myself, husband and brother by not providing the actual contract that was suppose to be signed. Ripoff. #171691

Complaint / Review
Hank Graff Chevrolet Bay City Michigan
Cheated myself, husband and brother by not providing the actual contract that was suppose to be signed. Ripoff

I contacted Hank Graff chevrolet to purchase a new car in the month of April. We needed to go through a different bank and needed a co-signer. My brother agreed to be the co-signer. Hank Graff's contract writer Vernel spoke dirrectly to my brother who informed Vernel that he was to be a co-signer. Vernel cheated my brother and husband into signing a contract that made both my husband and brother co-buyers. When this was presented to Vernel he as well as Hank Graffs general manager Lisa said that c0-buyer and co-signer were one in the same. We believed them. But found out that they are not the same.

It came that a document was sent to our insurance company from the fiance company named Wells Fargo. It stated that my brother was sole buyer of the car and had to have insurance on the car. I contacted Wells Fargo to tell them that my brother was co-signer and they told me that Hank Graffs contract writer Vernel put my brother down as sole buyer of the car and that this needed to be corrected or Wells Fargo would charge the contract for insurance on my brother. I contacted this Vernel person again and he said that he would fix everthing.

Two weeks later a statement for first payment came to my brother.

I then contacted Lisa General Manager of hank graff and told her the story. She said that she had nothing to do with any of this, that hank graff just rented space out to Auto Credit Fiance and they wrote the loans, yet when we picked up the car Hank Graff's name was all over the paper work.

Lisa said, but co-buyer and co-signer are one in the same. I told her no they were not and that this needed to be fixed or they could come and pick up the car.

Lisa said she would try to fix things. The next thing we got a call from Lisa stating that the contract would be re-written with my brother as co-signer and my husband as sole buyer. Hank Graffs runner took a contract to my brother which was the exact contract of the first except that the due date was different. The new due date for first payment was now JUly 12 instead of June 3.

My brother was also given a separate slip of paper that titled Notice to co-signer and in the body described what a co-signers responsibilites were, then they gave him the same exact contract as the first one where it listed him as co-buyer, but told my brother that it had to be done this way and that the paper stating co-siners responsiblities would amend the first contract.
If he signed the second one.

When my husband and I went again to hank graff in Bay City to sign the now second contract that was suppose to be fixing the first, we were handed a paper with hank graffs name at the top, this document read 'Non guarantee of used car' in the body of this paper it went on to read that hank graff would not be responsible for our Used car. Excuse me I said to the writer we would not be signing this document, because it said it was taking away our warantees, and we did not buy a used car but bought a new one.

We did not sign the contract then, but left and told the writer to fix things that were still not fixed. I called Lisa again to tell her of this situation and she stated she again would see what she could do. We were told that we would be contacted that following monday. We never got a call.

I became suspious to say the least and called the State Police and an attorney to ask about the document of non used car guarantee, we were informed to not sign this document.

LIsa called and said we were set up to come back in on June 8th and everthing would be fixed. I talked to the now contact person Paul who claimed to now be the used car manager. I told him that if we were going to be presented again with that one document stating non-guarantee of used car then we would not be coming in and that this deal was over.

He demanded this document be signed, even after I told him that an attorney and the state police told us not to. He said then the 2nd contract would not take place. I hung up on him and called lisa back and left her a message on her answering machine. I said what this person Paul had said and I told her that the police and attorney said not to sign it and that If this matter was not taken care of we would be taking this again to the police.

I got a call back within 15 minutes from Paul. He stated Lisa let him hear the message I left and that we could come in and did not have to sign that paper stating used car. My husband and I came in on June 8th and low and behold there was the same document that Paul demanded be signed or else. We got up and said we were going to the POlice and did.

A state police officer called and talked to the actual Used car manager and told him that he would not sign such a doument either and that to work this out. This person named Bob REibeck
said he would meet us in the parking lot and we would sign the contract, did not have to sign the used car document. He met us but gave my husband a paper to sign that was empty.
I told him to give it back and he kept it. I told him that it should have had information typed in it. He said that it was to correct the title. I told him that my husband was already given a application for title that took my brother off the title.

I do not believe that this matter has been corrected because as of June l2 my brother is still listed on as sole buyer, even though my husband has a application for title in the car which was given by hank graff saying on June 2 to change my brother off the title. Hank graff never contacted WElls fargo to tell them of any changes. My brother and myself called wells fargo on June 4th to tell them that the contract was suppose to be changed. Hank graff never contacted WElls fargo. I do not believe that they have sent in the new cotract either.

Hank graff and its representatives scamed us. They wanted the sale of this car so bad they lied to all of us about putting my brother as co-signer and instead put him as buyer just to get this sale. Because of the way they put my brother on this contract it makes him responsible for the car not just the debt if defaulted.

We would not have entered a contract this way. We did not want a second owner on this car. We were made to believe by hank graff and its contract writer that co-buyer and co-signer were one in the same. They are not.

Trisha
carrollton, Michigan
U.S.A.


Offender: Hank Graff Chevrolet Bay City Michigan

Country: USA   State: Michigan   City: Bay City
Address: Wilder Rd
Phone: 9896844411

Category: Education & Science

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