Friday of mimorial day weekend I saw a ad on tv for a mimorial day sale at rec wharehouse. 4 days friday through monday..
I could not catch the phone or address so I went on the web and copies there full color ad, and address and phone showing a picture and name of the bayport spa / hot tub for $699. The ad looked too good to be true. 8 years ago I was in the business and I could not buy this tub foe that low price.
I drove about 3 miles to the nice new store. Must have been 15,000 sq ft. With 10 or 15 tubs/spas on display some for $5000.
I walked around and finally asked a young fellow/salesman, showing him the ad, where the hot tub was. He took me to the back of the display of tubs and said this is the one. I asked if they delivered and he said $75. He said he would be right back.
I waited 4 or 5 minuets and went up to the front counter and he was sitting on a chair resting. I asked him if he could help me and he came back to the tub. He comfirmed the size and told me the cover for the tub was
$299. And delivery $75. And it came with a start up kit of chemicals. I said I would take it, and followed him up to the counter.
The salesman started talking to an older man and the conversation was heated. When that saw me looking they went in the office and closed the door. 2 minuets later the older man came out and looked at me and said "so you want to buy a hot tub" let me show you some. I said I wanted the $699 one.
He started with, you know the tub is 699 and the cover is $299 and the delivery is $150 and the start up kit is $50. I said I wanted the tub for $699 and would pick it up with out the cover or kit or delivery charge.
The second salesman older guy said I will be right back and came back with the heavy hitter store assistant manager name craig.
Craig looked at me and said so you want to buy a hot tub. I said yes the $600 one with out any of the extras and i will pick it up. He said ok but first, look at this heater unit. It is not efficiant. It will cost you $69. A month for electric. Now if you buy this other tub for $1100 it will only cost you $20 a month for electric and comes with a starter kit and cover. I said it would not fit. Give me this one.
Craig the assistant manager than went over to the tub, opened the door and said, oooooggggg, this tub is missing the filter cover, it is incomplete so I can sell it to you. I said go in the back to the parts dept and get a new filter cover and filter and screw it on. We dont have one. He calles out to the other employees and yelled out does any one know whare this filter cover is and they all shook their heads. I said take one off the other tub of the same model but upgraded and pointed to a tub 20 ft away. No that one will not fit. So where do we go from here. Sell me the tub as is. I can't do that. So what. Craig said write the order up give the salesman the money and I will order a new one for you. How long will that take?
Oh about 6 to 10 weeks. I said i knew you were not going to part with this tub. This is bait and switch. You guys are false advertising and walked out of the store.
Please investigate. Thank you.
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