I ordered Vongae last June. There was to be no charge in the event I cancelled within 30 days. Also, first month of usage was to be free. I never got there however as you will see I was charged.
Since I could not figure out how to attach the modem, I phoned everyday to get help. Naturally, anyone I spoke to could not help me, someone would call me back, never happened. Finally, e-mailed and called them to cancel. This is what I received in return:
Your Vonage DigitalVoice service has been cancelled and a final charge of $41.10 was issued to your credit card on 06/14.
Your billing details and summary are available for viewing in your web account at https://secure. Vonage.com/vonage-web/logon. View
How do I read my bill?
Your invoice will be divided into two sections: Invoice summary, and Charges Detail.
INVOICE SUMMARY summarizes your account number, invoice number and amount charged.
CHARGES DETAIL itemizes the individual charges on your invoice.
* Termination fee of $39.99 will appear on line one.
* 6% Sales Tax is charged to customers with a New Jersey billing address.
* Sales tax is not charged to billing addresses in any other location.
* 3% Federal Excise Tax is charged to all customers.
It has been our pleasure to serve you. If you wish to subscribe to our service in the future, please visit our website at www.vonage.com or contact us by: Email [email protected] or call Toll Free Phone 1-VONAGE-HELP (1-866-243-4357) Fax 732-333-1353 24 Hours a day, 7 days a week
I would have written to you much sooner than this. I happened to stumble across this site today. Hopefully, it will help others in the future. For me; it would be nice to have my money returned to me w/interest paid.
0 comments