Customer Service will not provide return shipping slip for their own merchandise. Guaranteed FULL Refund should include $9.95 shipping cost. 100% of $106.95 is $106.95 and NOT $105.00!
Spoke to Service agent, Supervisor and Senior Supervisor who refused to return shipping costs.
Senior Service Supervisor refused to pass the calls to a higher level, ie Director or CEO Russ Dalbey.
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