I realized this morning that I had a debit from my checking account for $21.95. I called the bank for more information and the only thing they could tell me was they had a phone number and that was it. I called the number they gave me and spoke with a very rude lady. She claims I authorized this debit by agreeing to a trial while I was on the internet.
First of all, I NEVER agree to any kind of pop ups!!! Especially not one on roadside assistance! This woman was very rude and told me straight out that I "WAS NOT" getting my money back and that she would cancel the trial so I wouldn't be charged again. I called back 30 minutes later to find out she hadn't cancelled it. The second lady I spoke with I was very stern with and DEMANDED that it be cancelled and requested a confirmation code.
I filed a dispute with my bank to look into the unauthorized debit. They assured me that they would refund any fees regarding this unauthorized debit. I am very angry that this is possible! The woman couldn't even tell me how she got my account information. If this happens to you, do whatever you can possible to get these people into trouble!
They should NOT be allowed to keep getting away with it!
Korey
Huntsville, Alabama
U.S.A.
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