On the 15th of November my parents went online for the search of a mini Apple Ipod pink for a most wanted christmas present. They found a website called MyDv that was selling Ipods so my parents purchased one online giving their necessary card details. They printed a invoice of the order and were told it would be sent before chrsitmas.
My parents went online to see if the transaction had gone throught successfully and realised MyDV had taken more money from their account then agreed so they immediatly rang the company and got connected through to the USA who appologised for the inconvenience and refunded what was over charged. The delivery date passed and no ipod arrived, we waited for days but a tracking number was not sent and still we heard nothing. My parents rang the number on the website which had a london area code but each time were put through to the USA. Every time they rang the company they assured us it would arrive.
Every time we spoke they gave us a new delivery date which was getting closer and closer to christmas. The last delivery date they gave us before christmas was on the 24th of december as it didnt arrive on the several dates. My parents spoke to the company through their live webchat on the website and they still assured us it would be delivered by DHL in time for christmas. IT NEVER CAME!!! This was frustrating for my parents as i did not receive my christmas present. We then contacted MyDv who has originly said my goods had been shipped at the start of christmas. On the 27th of december they told us that it was infact shipped on the 23rd of december so there was no chance of it getting to the uk by the next day (24th december).
They appolgised again for the inconvinience and gave us a new delivery date, they assured us it would DEFINALTLY be here by the 5th of January and no later. The 5th came and still no Ipod. My parents rang the company in america and demanded a refund, MyDV said no and that the goods would be with us very soon. They gave us a new date which is the 18th of January (tomorrow) i am hoping that my ipod comes as i have been waiting for a long time for it to arrive, i have also seen all the other complaints of other people in my situation - paid for the goods, overcharged and no goods arrive. My parents rang my DV and have been told there was a massive backlog in shipping and that the company have forked out 20 odd quid for my order to be a priority. They also said they have shut down their website and are not taking any orders untill all promised delieverys and refunds are fulfilled which is a step forward i hope.
If MyDV is unsuccessful in delivering my goods i will be demanding a refund or talking to my credit card company, but getting my money back may be difficult as it is a US based company. From this experience i have learnt that MyDv is a DISHONEST AND FRAUDILANT COMPANY who have ripped off many over this festive season disappointing many.
I STRONGLY advise anyone to never order from this company as they will try many ways to rip you off and sadly in some cases people have not had their money back! When speaking to employees at a MyDV phone office they do not seem to know what is going on but always give their word that the goods will arrive. I have been on the website informing customers of MyDVs fraudilant behaviour and i hope to recieve my goods tomorrow but i realise there is little chance of this happening as i have been let down and disappointed by this company on numerous delivery dates. I urge people to visit a rip off site in the uk about mydv that will hlep you get your money back in teh uk as it explains whats happened and how you can get your money back and who to contact.
I hope myself and many others get their promised and PAID for goods from this heartless and cheating company!!!
Rachel
Dorchester (London)
United Kingdom
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