I recently recieved my SBC telephone bill and discovered a $16.52 charge for American Premium Warehouse 1X Vociemail Setup Fee. I have no need for voicemail, nor did I initiate this request for one! When I called Integretel, they referred me to American Premium Warehouse, after speaking with a "customer service rep", Justin agreed to reverse the charges (times 2 since they had already sent out another charge).
I naturally sent an email to SBC and recieved a confusing response by them. After calling them this morning, I tried to place a "block" against these compaies from submitting charges to my phone bill but was told if I did that, I would not be able to accept charges from my long distance carrier, AT & T. SBC did say that they would dispute the amount, after I told them I was NOT going to pay this amount. If within 90 days Integretel has not reversed the charges, they will send the company a letter saying that I refuse to pay the charge.
Even though I have reported to SBC that this scam is going on, they can't do anything about it, becasue it is the "law" that they must accept telecommunication charges. I inted to write a "presidential letter" to SBC, but when I asked Chastity the name of SBC's President, she thoughtfully responded that she "didn't know". How sad that their employee doesn't know the name of the person running their company!
I tried to locate American Premium Warehouse on the Internet and was not successful. However, using Google, I stumbled upon the consumer complaints website and was amazed at how many other people have been ripped off, and for much larger amounts. I was equally amazed that I had not heard about this scam!
Even though I knew that this all was a scam, thank goodness that I found complaint! I now will be sending a letter to the State of Illinois Attorney Genereral, Better Business Bureau. SBC is also sending me a pamphlet which will contain suggestions on who I should contact... And I will.
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