TALK AMERICA inserts multiple hidden administrative, billing, or connection fees into your long distance account over time. The only notification is a posting to their website. If you don't regularly visit their website (which they surely have a record of, making you a prime target) to see the exact details of your bill, you're screwed.
They will slowly escalate the fees, cheating you more and more each month.
The monthly charge shows up as "TALK AMERICA AOL LD" on your credit card to lend credibility. TALK AMERICA and AOL separated several years ago, yet for "legal reasons" they continue to bill using "AOL".
They cannot/will not explain the charges, and will offer customers a "better plan" that doesn't include these outrageous fees. Yeah right - after being cheated for over a year, like anyone would be willing to stay with them.
When it comes to the bottom line and service is cancelled, they demand you pay the bill or they will send your account to collections.
Incredibly, I have heard this is a common yet legal scam. Thankfully VISA is aware of it, and are willing to investigate (apparently due to other complaints) and will dispute up to 3 month's worth of charges.
Strangely, AOL seemed relatively unconcerned. Where is Oliver Stone when you need him!
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