I have also been ripped off by Doubleday. I have been a long time member. Until the last couple of years I was completely happy with the company. But now they say I owe them money and I disagree. Upon complaining they sent me an itemized statement and expected me to find their errors. And did I!!!
I found over $350 in unexplained charges and duplicate billing. They state I owe them about $250. So my math says they owe me a credit. I sent a detailed email tonight and wonder if I will even get a response. I don't plan to send them payments until I know exactly what I was charged for and credits issued.
The person who said to watch your billing was right on the mark.
Watch them really close. They do not like to send return postage labels even when they are in error. I print copies of every order and response from them, and keep an eye on everything. There's nothing like being billed twice for a book you ordered and never recieved even after a year.
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