I spoke to the company secetary about changing my plans, and told her the company was not as it advertised to do, and that I wanted my money back. She said that the price DID NOT QUALIFY for the refunds. I said, well just change my price plan so that I am not paying all that money for nothing.
She told me to send an email at least 5 days before they debit my account. I did send two emails to both depatments 8 days ahead of time telling them to change the price plan. They still went abhead and took out the original price plan money.
I sent another email with a copy of the debit transacton, and the original emails, telling them that I say they still went ahead and took out money without my authorization.
I contacted them by phone, and was told that they did not receive the emails, which I resent again. Bear in mind, I sent email to 2 depts 4 email prior to this. I mentioned, that what are chances that either did not receive the email.
I was promised the matter would be taken care of in May, and that they supervisor is going to get back with me. I have left sever messages on her phone, made several phone calls that are not toll-free, and so far no one has returned any of my calls. I feel that consumers should be protected from companies like GrowthPro ripping them off
Leon
Erie, Pennsylvania
U.S.A.
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