It is holy unbelievable what the University of Phoenix Online is doing to me... And I'm sure to many others.
I gathered all of the information I thought was necessary and eventually enrolled in the BSIT program May. It began okay.
It was okay... Until I dropped my 4th class in December half way through. I was told that everything was fine, but when I go to re-enroll I would have to repeat the course. Due to the repeated course, my FAFSA would not cover the repeated weeks (the first 2 weeks) and that I would have to pay for that out of pocket.
I was willing to accept these terms. I was about ready to rejoin UoP but was in the midst of saving the money to cover the first two weeks, which were the "repeats."
Lucky me! A Financial Specialist called me and left a message (more than once) to have me call and inquire about something they called The January Promotion.
It took me a couple of weeks, but I eventually found time to call Reese back to get information. It was too good to be true! The January Promotion was that I would re-enroll in class and they (UoP) would pay the repeated weeks of class... Which would leave the last 3 weeks of class paid by my FASFA.
I had to emergency add the class, as it was the last class to begin of the month and I would no longer be eligable for the promotion come February.
Almost immediately I was getting calls, emails and letters from my Financial Advisor, Jason Fimbrez, that I owed the school money... $648 to be exact.
I explained to him (every single time... in writing, on the phone and via email) the situation. I even had Reese call Jason and get everything straightened out.
It wasn't straightened out. Although, Jason was nice enough to tell me it was... Until I got the notices in the mail from their internal collections. I particularly liked how Jason acted as though he had no idea of anything regarding my account every single time I called.
I was eventually told that the correction was approved by a manager and would be over and done with in a matter of days. Guess what? It wasn't!
Around and around. I've been at the external collections agency for months. I do not owe this money, but no one at UoP can provide me anything in writing that I owe it or what its for.
Reese, bless her soul, was the only person that would talk to me. I was told by Reese a couple of weeks ago that it was being reconcidered a second time by the Financial Director (as they didn't have all of the necessary information before).
After leaving half a dozen messages for Reese over the past two weeks and getting a surprising zero response... I was told by the operator that she is no longer with the company.
What the heck do I do now? I don't want to go to UoP, but what college is going to accept me with no transcripts and "owing" money. This has been a horrible experience all the way around.
I used to be one of the advocates of UoP... Buit no longer. I have wasted my time, money, and now my credit is in danger.
Is there anything anyone can help me with? I just don't know what to do at this point. My husband just says I should pay it... But I just can't. It's not the right thing to do!!
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