7/11/05 I am a small business owner and I wanted to expand my business using grant monies, so I came across a website that rated Grant Seeker Pro as one of the top 5 Grants available. I Reviewed their website and I was sold, so I purchased the download for $39.99 as I was anxious and curious to read and get started.
After my purchase, it directed me to download the program, during the download progress, my system will freeze up to five minutes and then re-boot my system, I tried 3 times and it still wouldn't let me download the program, so I decided to call it a night and just call the company first thing tomorrow morning.
07/12/05 I called Grant Seeker Pro and spoke to Nathan in Customer Service, whom I explaned my situation to and he stated that he will send me an email linking me to the download. I got the email and tried that option but it still wouldn't let me download the program.
I called back and this time spoke to Tina (who did the infomercial on TV), I again explained to Tina that I couldn't download the program, the first sentence Tina said was " sorry I can't give you a refund ", I said I don't want a refund, I just want to download the program and it is giving me problems, and I also tried the link provided by Nathan. Tina stated " I don't seem to know why your having this problem when everyone who ordered the download, didn't have a problem, maybe you have an old computer (my computer is new, purchased in March), maybe it's your connection (I have DSL) and all other excuses.
I kindly ask Tina what do I need to do to get the cd and book, she stated " you need to upgrade for another $20.00 $5.95 s/h and I will have it shipped to you today, I then agreed, so my total came up to $65.94.
07/13/05 Since I didn't have the download and I just upgraded, I couldn't wait to get started, so I called Customer Service and again Nathan answered, I told him that I wanted to get started and that the number for the FREE consultation is not working, Nathan said he will call a consultant and have them call me to get my FREE consultation.
I got my call from a consultant named KAREN, we spoke and we talked for about five minutes and made arrangments for Karen to call me on saturday 07/16 at 0930 (Hawaii time) so that way my husband can be present and we can give Karen an idea as to what we want and how to get the Grant started. I was then very excited and couldn't wait for Saturday.
07/15/05 Four days have passed and I still didn't recieve my cd and book which I paid for using my credit card, so I called Customer Service and again spoke to Nathan. I question the status of my order and Nathan stated " the order was processed and you should be recieving it within three to five business days, so I decided to give it until Monday 07/18 which would have been 7 days passed.
07/16/05 It is Saturday and my husband and I are very excited and anxious for Karen's call at 0930 as scheduled, we had canceled all our Saturday activities and commitments. It is now 1100 and Karen has not called, so I called the toll free consultant line and a recording stated that the office is closed. We waited and waited hoping Karen would call and now it is 1pm and still no call from Karen. Now I start to wonder about Grant Seeker Pro, is it legit or just another HOAX.
07/18/07 It is Monday and the I have no cd or book and Karen has not called as promised, so I called Grant Seeker Pro office and spoke to TINA. I explained to Tina what had happened over the weekend about Karen and that I have no cd and book. Tina checks her computer files and said I did not upgrade, I said " Tina, your the one who I upgraded with and you said my order has been processed ", Tina stated " maybe you blocked your credit card, I don't know ", I said " why would I do that when I really want this grant to get started ", she said I don't know but I will go ahead and re-order the cd and book and it will be delivered to your address.
I then told Tina that Karen has not called me on Saturday at 0930 and I am upset, Tina said " do you want another consultant ", she then gave me a number to call and to report Karen in and request for another consultant, Tina aslo asked me which really suprised me, she said " did you pay for your consultant " I said " this is my Free consultation " and she paused and continued to instruct me to call the number for another consultant.
I called that number given by Tina and I explained to her that Karen has not call me and the lady said which Karen, we have 3, I told her I don't know, she didn't give me her last name, the lady said I can't help you, and do I want another consultant or do I want to speak to a manager and make a complaint, at this time I am UPSET ande TIRED of this Grant process and just decided to get a refund and try another Grants program.
I then called back Grant Seeker Pro customer service and spoke to the manager of customer service who by the way is very very RUDE with no customer service qualities or training. I told him about my whole ordeal and he said I couldn't get a refund cause the order was placed today by Tina, I said I just spoke to Tina about 10 minutes ago and why can't you just cancel the order, he stated that the order just left and that he couldn't cancel.
I told him that that was kind of strange, and all I wanted was a refund, he was very RUDE and didn't want to listen to me as I tried to explain to him, instead he put me on hold and Tina came on the phone and this is another RUDE RUDE RUDE lady who stated " I just spoke to you and placed you order " I said, " well I've decided to cancel and why can't you just give me a refund, she said I can't" so again I tried to explain to her but she wouldn't listen just like her RUDE RUDE customer manager who don't have listening skills and customer qualities.
After I tried to explain to Tina, she finally said " well when you get the order, just send it back and I'll give you a refund and hanged up on me "
Warning:
This company has RUDE customer service and managers who are very unprofessional on how to manage customers who just want answers.
Consultation might have a FEE as Tina said during one of our converstations, " did you pay for your consultation ".
The toll-free numbers don't work and when you call the number for the consultation, the recording leads you to another number and another number and another number and so on.
Nathan in customer service is the only one in customer service, because he is the only one answering the phones.
Grant Seeker Pro might be listed under Government Grants or is the same company, check RIP OFF REPORT website before making any purchased regarding grants.
Tina stated that they have thousand and thousand of people ordering and why I am the only one who has this problem, let me ask, if thousand and thousand orders from your company, why is Nathan and you only answering the phones. Take the thousands and thousands of monies and get TRAINING in customer support and please UPGRADE the manager in customer service.
Why do i have to wait for the cd and book to send back to your company to get my refund?
0 comments