I put an order with Home of Women on January 7th and received a contact that my gowns might are available in someday in "Early April". Early April has come and eliminated, and that I've currently named 8 instances looking to get an update about the standing of my purchase.
It scares me to see all the opinions published below. I also have been informed that I Would get a reaction in 24-48 hours (have not obtained just one reaction during the last 14 days!), have been informed my demand continues to be designated as "immediate", and also have been provided the immediate point for their purchasing repetitions (630-613-2359 for almost any of you who've been provided the runaround from repetitions and supervisors in the primary customer support quantity), who will not be in until Friday.
I am extremely dissatisfied from the customer support of the organization. I actually had one-rep inform me, "Well, we contact this "Wedding Holiday"... It is the busiest period of the entire year..." I have worked in customer support also, and hectic or not, one doesn't create fake guarantees in regards to a schedule to obtain back again to a person
Update: have already been calling the amount in the above list for that previous week. On Monday, I acquired touching Marlene, who explained that the large cargo of Dessy bridesmaid gowns got organized in traditions because they delivered from China towards the US. Amazing. She subsequently mentioned that the large shipment was due that evening which she'd return to me later within the day-to I would like to know if my gowns were within the cargo.
Monday arrived and went without any solution. Therefore did Wednesday. I called back on Thursday and allow another repetition realize that I'dnot gotten an answer however. They explained they'd abandon a note (all over again) and obtain back in my experience 24 hours later.
The remainder of the week arrived and went. It is today I week after I approached their "immediate point" but still no term about the gowns with no reaction in the organization. I will take that there might have been a delivery fluke while going through traditions. I will comprehend if they're really hectic and backordered. What I can't realize may be the obvious insufficient customer support that I've obtained. They keep showing me, "Oh... You've sufficient time to obtain the gowns in", even though that I Have repeatedly informed them these gowns have to be delivered to numerous women in the united states for modifications.
The bridesmaids are becoming nervous, I am exhausted attempting to determine this out, and I can't overstate just how much I decrease other women from by using this organization.
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