We purchased a used washing machine from this retailer. The store offers free delivery and free pickup of your used appliance (which they try to fix and resell.) They delivered the unit and hooked it up. The first warning signal should have been the strict NO REFUNDS policy that this company forces you to sign when purchasing.
During the first load, the machine would not drain. We called and they came back the next day with an entirely different unit. This new unit would not move between cycles automatically. My renters were extremely upset.
We called for service on the 2nd unit and we were told that it would be FIVE DAYS before they would pick up the unit, and another week before they could deliver a new one. I was told three days ago that someone would pick up the unit tomorrow, yet I still have no phone calls from the retailer.
The store staff refuse to talk to any customers about service. They force you to call a cell phone number that is rarely picked up. The voice mailbox is always full, so either they don't check their messages or they have many, many complaints. I asked the lady to have a working machine delivered by the end of the week and was told "You don't get to tell me when I will fix your machine, I will tell you." NO CUSTOMER SERVICE.
We were fortunate to have paid with a credit card and our credit card company reversed the charges. I still have the broken washing machine and I cannot get a hold of anyone to come pick it up, nor has anyone called about sending someone to service it. Stay away!
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