We were recommended to this company by another person so i called them to arrange a lanlords gas safety check on one of our rental properties, it was all arranged and paid for over the phone, at the time of booking they told me they had computer issues so the would have to take all my details manually so it would take a little longer than usual, so i asked how the procedure would go and they said that if for what ever reason it failed they would call me and if i did not recieve a call i would get the certificate through the post.
So after six weeks i still had not recieved the gas safety certificate i gave them a call and asked politely over the phone as to why i hadn't recieved the certificate, he said he would call me back as he would need to look up my details. After about 10 mins i recieved a call from the engineer who visited the property and he told me it had failed due to the fact of the boiler flue was at fault much to my supprise as the boiler was only fitted 18 months ago. And had been recertified a year previous by a different company.
I was very annoyed at this point due to the fact of no phone call 6 weeks previous, now my tenants are possibly living in a dangerous house and the building has been uninsured due to DORSET PLUMBING negligence, the engineer said he didn't call me due to a computer problem and they didn't have my number. They must of had my number as they had the address to go for the gas safety check, the tenants were at home who had my number and his boss looked up my details to find the correct engineer who went to my house. At this point i got even more angry and immediately asked for a refund due to the company not completing their contract of sale. The engineer told me that he would have to call his boss then call me back. I might of shouted at the engineer due to being very annoyed at the situation they have put me in but i was no way abusive
About ten minutes later i get his boss call me back threaten me and being very abusive towards me for me apparently being abusive to his staff which i clearly pointed out that i was no way abusive but i might of shouted at him, but wouldn't he due to the situation his company had left me in. Then i pointed out all of the facts and only the facts as to what had been arranged with him over the phone, the very serious situation his company had put me in, how disgusted, un professional his company is,
Then he started threaten to come round my house and sort me out, then he was inviting me round to his property for a fight then he threatened to shoot me. I mean i should be the person doing that after the situation they have left me in.
After this i am contacting watchdog to report him and on monday morning i am going to call consumer direct to find out legally how i stand.
I would not recommend this company to anybody and to put the record straight i had a company out today who passed the house so DORSET PLUMBING were just trying to rip me off for money, i will promise to keep this updated and even if they change their company name i will add this as and when they do!!!
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