I initially called them up to set up a free in home estimate for my
bathroom remodeling project. They said the earliest they can come out is
a few days before the closing of escrow. So, we set up the appointment
for two weeks after. The late evening of the day before the appointment,
they called and told me it's against the company policy to do the
estimate before closing. Hello! If it's company policy, why they let me
set up appointment in the first place? The rep tried to work it out and
promised to call me back in 15 minutes. I waited for an hour and called
them back. Another lady told me the rep was gone for the day and left a
Message for me " we could not do it." Not even a phone call back and it
is the way they treat potential customer. It's very unfair that I
reserved a spot for them and have my husband and agent to leave the time
slot open and they called the last minute to cancel the appointment.
When you come across with their newspaper advertising, just ignore it.
0 comments