This company is a first-class scam artist! I attempted to the Sticky Buddy online. After giving all my info, I hit submit and waited until the page timed out. I never got to the order confrimation page.
I called their sales office and they confirmed that my online order did not go through as I was not in the system. Since I had a live person, I ordered right then with the operator.
After nearly two months of waiting for my product - I received two Sticky Buddies and saw I was charged twice for both products. Their Customer Service (CS) department is nearly impossible to get ahold of as they put you on a recorded loop that never yields a live person unless you hit 0 about 15 times and then the system will transfer you.
The CS person said that my online order had gone through. So I asked for product return info. She then said I would be credited for the product but not the $6.99 shipping. This was outrageous as their mistake forced that second shipment!
After much hemming, she admitted that if I sent it back on my postage dime, then they would credit the full amount. Still - an insult. Regardless, I shipped it back signature guarantee on my company's UPS account.
Six weeks later, I saw a credit on my statment for the product cost ($12.48) but nothing about the shipping. Again calling their CS hell and pressing 0 multiple times, I finally got a live person who quickly admitted their 'mistake' and credited me back the $6.99 shipping.
Clearly the company - Telebrands - hopes you won't notice that 'oversight' and they keep your shipping money. What a painful rip off.
0 comments