I ordered door knobs from door knob discounters on April 15th assuming they would be able to deliver in a similar time frame to the 24 hours the website suggests. After a week of no shipping confirmation, I checked with the company and mentioned they were having part supply problems but that they would ship it the next day. Two days later, I called back and it hadn't shipped, but they guaranteed me it would ship the following Monday because they would change warehouses for filling the order. The Wednesday after that, I found out that they not only had not shipped it, but they never changed warehouses because that was how they recommended solving the latest reason it had not shipped. They then promised it would be out the next. I demanded they give us a discount on the order and pay to overnight ship it to us. They agreed.
The next day, I called back and it still had not shipped and I was told it would definitely ship the following Monday (again) and was reassured that it would be shipped overnight. I called twice that following Monday and was told the box is ready, and it would ship, overnight delivery, that day. I should mention that for all of these guarantees about shipping, I was also told I would get an email when it had shipped. Tuesday morning comes around, no email, so I call AGAIN and they tell me they had a problem with UPS the day before but that it was scheduled for delivery that day and it WOULD go out overnight. Again, I get no email to confirm the delivery, so I call this morning and find out it did ship (without email verification), but that it was sent UPS ground.
At this point, I have had it with this company. I should also mentioned that I check my statements and the additional discount I was told I would get has never been processed. So they lied to me about delivery at least 6 times, the promised a credit that never came, and they didn't follow through on their promise to ship overnight, probably to save the money because they figured once it was out the door, there was nothing to be done about it. I am furious. It took me 4 hours of near continuous calling to get a manager to talk to me about this. When I finally did, they offered me the options of either retracting the order, or changing the shipping address, like either of those things was going to help the situation. She offered to credit me the amount that had already been promised to me, but said they would do no extra to compensate me for the missed promise for overnight shipping or any of the misery I have endured over the last 3 weeks trying to get them to fulfill their promises. I have never been treated with such disrespect by a company in my life. I have a new passion in life, which is to make sure that everyone looking for door knobs online is aware how incredibly awful this company is.
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