On 17 July we went into Marlo's Alexandria show room to purchase furniture for our recently purchased home. I looked at other furniture stores, but Marlo's did have good prices. I picked out over $5,000 worth of furniture and paid for it on the spot. Some bedroom furniture was to be ordered from Italy and we knew that there would be a wait. We paid $250 for delivery and were told that they would deliver 2 or 3 times until all the furniture was delivered. I was assured that the couches and love seats I purchased would be delivered on 29 July.
29 July was coming to a close (darkness was falling) and I called Marlo's. They stated that they tried to contact me and my furniture was not going to be delivered on that day. Duhhhhha... O.K. When... They said that my furniture would be delivered on 17 August. I was so upset at the time, I hung up the phone. Later I called back to the customer service center, she said that they could not be SURE that my furniture would be delivered on 17 August — no delivery date was certain. I asked about their refund policy and she stated that I had to go into the showroom and cancel my order. Then, they would MAIL me a check and it would take 10-15 working days. So about 3 weeks to refund my money. We had decided to wait until 17 August and see if any furniture is delivered.
Marlo's sales staff promises fast delivery and then you don't see your furniture on time. Now I have to stay home from work another day to see if my furniture will arrive. Marlo sucked the money out of my checking account immediately — but I have to wait 3 weeks for a refund. There is something wrong with this whole picture. And you can never contact the sales person that initially worked with you on the purchse, all you can do is leave a voice mail message that they will not return.
I would caution against making any purchases of furniture that you need in a timely manner.
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