We became aware of this moving company at the Salon de lhabitation de Montral, so we believed they where professionals... We sign a contract and paid 150$ as deposit.
We booked our moving date and TIME for a saturday morning at 8 AM. Everything was ready to leave our apartment the night before, so the movers could come and be efficient doing their job.
What was our surprise on saturday morning at 8:30 am we got a call from someone at JMR Express to tell us they had a problem, that one of the guys did not show up and that the could not come, but that he will try to find someone else and he promise to call us back ass soon as possible. It wasn't until 1:30 PM when he call to tell me that he still dint have anyone able to come and move or stuff... And that he could not promise us anything... And that he will call us back, when we ask how long, he said I dont know!
Could you imagine that! We have to be out of our apartment NOW!
Meanwhile, My husband and I where having a panic attack (literally) because between 8:30 am and 1:30 pm, no one pick up their phone and the office was close till monday and they are just saying that they cannot promise that someone can move our stuff away!
I started to make phone calls to a few Moving companies to make sure we will move the same day, as we needed to leave the apartment for a new tenant, and was lucky to find a reliable company able to come at 5 pm to move our belongings.
Believe it or not, JMR Express, did not call us after 1:30 PM. We never hear from them again. They just show up at 7:30 PM.
By that time, our new movers (that safe our lives) where ready to leave for our new home.
You cannot even imagine, the stress this situation put us trough.in my life I have never felt so vulnerable. This company is not serious enough to at LEAST do follow ups and give us a number so we could call to make sure everything was ok... And maybe late, but someone will be there... No they just let us worry and go nuts, saying: sorry, but I cannot promise you anything and not even calling to let us know what is going on.
Coming at 7:30 PM when you where suppose to be there at 8:30 AM was a JOKE!
Now I have to call them to have my 150$ back!
0 comments