After contacting Hydro Spa directly to locate a new dealer of theres (the first charged several thousand dollars to my credit card and denied having any thing to do with it.) they put me in contact with an internet dealer of theres, Partypools.com.
Initially, as is usual, everything with partypools was great! Fast curtious service, great prices and free steps and chemicals! The problem begins with this, I am located over seas, I had made all the arrangements for an international freight forwarder to take my new spa from a port in NJ and bring it to Europe. Partypools claims to deliver anywhere in the U.S. At no additional charge. What they dont tell you is that $400 is already built into the price for domestic shipping. So as far as I was concerned, bring my tub to NJ and i would handle it from there. Thats what they did.
Prior to this, my freight company requested the dimensions of the crate that the spa was required to be in and the exact weight. Partypools provided me with some figures. When the crate arrived in NJ I was informed that it was nowhere near the dimensions I gave them and the weight was twice what I quoted them. When I called partypools to ask questions I was told that this was my problem becaue I did not use there freight company (of course they would have made more money on this as well)
4 months later after hydro spa admitted packing the spa wrong and picking it up to re-pack, I still dont have a spa, and the cant tell me when it will be available.
Raymond
St. Vougay
France
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