We had a leak coming through our kitchen floor. The first plumber said it was a fresh water leak but couldn't find it (even though we hadn't lost any water pressure) so they sent out a team of 2 technicians the next day. They diagnosed it as a sewer leak and after 3 hours found that we had sever blockage from tree roots in our front yard.
They quoted me $2500 to replace the blocked segment of pipe. When I said I needed to wait and talk to my husband first, they got pushy and kept slicing down the price (not by much, but still trying to get me to sign right there and then). I got 3 other quotes and hired someone to do it for $1600.
However, when they started digging over the spot that John Moore marked, There Was No Sewer Line! We kept digging assuming maybe it was off a few feet... But no, nearly 10' later in either direction there was still no line on that side of my house. We did find it nearly 30 feet away.
I called John Moore in an attempt to get an explanation and politely ask that the come rescope the house. First they said that their technician's notes indicated that the test on my house was inconclusive. However they showed me the image on the screen of a LOT of roots in a pipeline.
Finally a supervisor called me back (2 days later and after I left another message, not within 24 hrs like they said they would) and said that since I didn't hire them to do the replumbing they were not going to help me. I reitterated that i had paid for the scope. All they would say was that they credit the scope toward the replumbing job. I don't want a reimbursement, i was a correct diagnosis that i paid for!
What?! I hired them for a diagnosis and it was wrong or I was scammed (maybe it was a saved image on the screen i was shown and not my yard at all?
The lesson I learned from John Moore is that unless I pay too much for service (that may not even be needed), they won't back their own work. Conveniently, the technician who diagnosed the problem no longer works there...
Now i've hired yet another plumber to come and rescope the lines. My fingers are crossed...
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