After seeing an advertisement on TV for a 15' X 24' pool "from as low as" $299.00, my wife called and set an appointment for a sales rep to visit.
The rep was courteous and pleasant. His presentation started with the hundreds of satisfied customers, the heavy gauge lining, (lifetime warranty) and all the advantages of their ionic filter system.
When I asked about the $299 pool we were advised the warranties described in the previous paragraph did NOT apply. WE HAD to purchase a pool starting at $6,500.00 to get the better quality!
I insisted on more information on the $299 pool. I was told that the liner was only 10 mil (slightly thicker than some trash bags) and that Global-Sun didn't or wouldn't install it!
Delivery of the $299 pool was an additional $395, though we were given the option of picking it up ourselves in Atlanta (4 hours away).
The rep informed us that they STILL would not deliver or allow us to pick it up unless a list of almost unachieavable parameters were not only met, but verified and photographed.
When we declined, the rep, according to company policy, called his supervisor, he asked to speak to me. The supervisor was argumentative but offered me the "best" deal he could as a "demonstrator pool"... $6,500 and he was deceptive as he called it a "15' x 15' pool which is a square. When I asked if it was square, he said "No, it's round, 15' in diameter."
Again, I declined; he said would give his numbers to his rep who would run them by me again. However, I had already made up my mind not to buy from this company.
This company should be investigated by consumer reports, Better Business Bureau, or whatever company is necessary to protect the public from these types of businesses.
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