Warning! This company is based in Titusville but has locations through out Florida. The Port Saint Lucie branch came to my home to repair a cable that had come off it's track.
Upon doing so, the service guy told me that I also needed a new coupler, which they charged $49.00 for. I questioned the price for such a small piece of plastic and his response was that's what the boss charges. I later found the same part on eBay with free shipping for under $4.50!
Less than a month later the same symptoms reappeared and I decided to climb up on a ladder and check it out. The issue was the Genie screw drive was not turning but the motor was running. After reading up on the web for a reason, it seems all points led to the coupler being stripped.
I took a look at the owners manual and low and behold, my model opener doesn't even use a coupler! I then called Genie directly and spoke with a tech and he varified that indeed my unit did NOT use a coupler. Pissed? You betcha!
I immediatly called the company and and told them my findings and they insisted on having a supervisor come and take a look at it. When he arrived, even tried to tell me that it had a coupler!
I asked him to show me where it's at, and he then ACTED intelligent and said wait, you're right, this one doesn't have a coupler. I of course then asked why they charged me for one and his reply was... I don't know.
Funny, when I called the company to file a complaint they were quick to tell me that they sell the part in question for $29.95, still high for a readily available $5.00 part, but I said fine.
When I asked why they sold me one was what led to the supervisors visit. What's worse, is when I asked said supervisor what would possess his employee to do such a thing his reply was: Money, the installer gets a commission on parts!
His reply then was we'll definately look into this and the repairman will probably loose his job. PROBABLY??? I doubt very seriously that he's going to lose his job as he's making the company money hand over fist!
How many unsuspecting men and woman actually climb up on a ladder to inspect what was done on any appliance, much less a garage door opener? I know for a fact they were not expecting anything to happen and that I would just be happy that it works, pay the bill and get on with my life.
And that's exactly what I was doing until the issue arose again so soon and I did the research myself!
They stated on the phone that they would come out and check it, but that if anything was wrong OTHER than the work they had done then I would be charged again for the trip plus whatever parts were needed. Yes, they would have raked me over the coals had I not done my due diligence!
This type of crap happens day in and day out in all aspects of service and repair so my advice to all is to do your homework as best you can and get a second opinion if you have any reservations whatsoever, no matter the item in need of repair. As for Quality Garage Door Serivices? I will be filing a complaint with the BBB and any other outlet available.
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