Tricon is an excellent roofing company in Randolph. They are certified GAF Timberline roofers. The only downfall I can see with this company is their terrible customer service. If you have a problem, you can forget about them coming to your house to follow up or see what the issue is; they gave us the round around for months and stopped returning our calls. We had another roofer come out and it was a such a simple issue and simple solution.
Tricon could have easily come out and made this minor repair but they chose to be bitter because they are still owed $345,000 from our contractor who went bankrupt. Tricon is apparently penalizing us for our former contractor's mismanagement of funds. Our general contractor subcontracted jobs to Tricon and others but walked away without paying it's employees.
If you have an issue with GAF shingles you can forget that too because GAF blamed Tricon for bad installation and they wanted no part of letting us exercise our warrany rights on a 30 year roof. GAF in Wayne treated Tricon unfairly, Tricon treated our family like crap & now I am writing this. Be aware of a company's post customer service because it can void a warranty or the workmanship. Nevertheless, Tricon was praised by our new roofer and found no problems with the workmanship. Tricon's office needs a more professional staff to handle the business end.
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