While visiting my mother, we ate a chicken dish at a local pizza hut. That evening we both got very sick at nearly the same time. This sickness lasted for several days and even resulted in a case of jaundice for me. We both were so violently sick that we talked the next day and found out that we shared nearly the exact symptoms—for the same duration—and started at nearly the same time.
On over 20 separate occasions I called, faxed or wrote every company (and president) involved. I contacted NPC International (the franchiser of most of the Illinois Pizza Hut's). I faxed the president there—and received no response. I faxed the president of Tricon-Global (they own Pizza Hut)—no response. I faxed the president of Pizza Hut—Michael Rawlings office and called on over 6 separate occasions... No response until a couple of weeks ago.
I finally had someone from their "claims office" contact me. She was from the Cunningham Lindsey office (insurance). She informed me that Pizza Hut would not apologize for something like this—as they would not want to accept "liability". She stated that I had no right to a "claim" as I did not have proof of the type of food poisoning... Even though I had gone to the emergency room... Had received medical expenses as a result of eating their food, even though I had a phone bill of a SIZABLE proportion for months trying to resolve this, even though I only originally contacted them just to receive an apology—to no avail, I received no help from Pizza Hut.
Even though I even volunteered to the president of the company to HELP THEM, if necessary with their process of receiving complaints and resolving problems—I still got no response.
If you eat at Pizza Hut restaurants—you should do so at your own risk. It took me months to even get contacted by their insurance company—when they told me it should have happened within 24 hours. Why would anyone eat at a facility or organization that will not stand behind their product? I never even received a form letter.
I had the supervisor of the 1-800 number complaint line—tell me their was nothing else she could do for me—as they would not return her messages either... Restaurants have a greater responsibility then to throw food in my direction. I want to eat at a facility that is more concerned with professional etiquette and good customer service—than liability concerns.
I ate this food—and had my problems from eating this food—my second week at a new job. I lost a lot of money from this—and only expected an apology at first. I couldn't even get that... My food cost $13.00—that was not even offered to be refunded. I was offered a $10 coupon the first time I called them—to eat there again. Is that bad taste or what? Why would I want to eat there again??? My face was still yellow from eating their first dish...
Eat at Pizza Hut at your own risk&Pizza Hut, NPC International and Tricon Global (Pizza Hut, KFC and Taco Bell) will not stand behind their product, they will ignore you when you get sick or try to tell them what has happened to you... They will try to wait you out until you go away... You will leave voice mail messages with so many people that you will feel that you know all of them personally. They will pass you off from voice mail to voice mail, they will pass you off from company to company, they will pass you by and ignore you—because after all—you are only one small customer to a very large organization—they won't help you—because you cannot do anything to them.
It sickens me to realize how much money I lost as a result of medical bills, lost salary and the health problems I suffered for so long... But it does not sicken me near as much as knowing how many people are putting their health at risk—by eating at those establishments...
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